Help Centre
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Step-by-step guides for running service on Live Hospitality POS, written for owners, managers, bar and floor staff.
Getting started
Unlock a tablet, sign in, clock on and find your way around.
7 articlesTaking orders
Open tables, add items and options, park and tidy up orders.
11 articlesPayments
Cash, card, splits, discounts, tips, voids and refunds.
11 articlesShifts and cash
Opening float, petty cash, X-Read and closing the till.
7 articlesMenu and stock
Categories, products, modifiers, inventory and stocktakes.
8 articlesMembers and loyalty
Members, sign-ups, tiers, discounts and drivers.
6 articlesStaff and people
Staff, PINs, rosters, job lists, timesheets, payroll and tips.
7 articlesReports
Dashboard, sales history, payments, till sessions and CSV reports.
6 articlesSettings
Venue details, access, receipts, printers, tax, mail and modules.
10 articlesChat with LH support
Message the Live Hospitality team from the till.
2 articlesUpdates
What's new in the till and how updates arrive.
2 articlesTroubleshooting and FAQ
Quick fixes for the things that trip people up.
9 articlesPopular articles
- Sign in and out with your PINHow staff sign in to the till, and why the till returns to the PIN screen after each order.
- Take a cash paymentEnter the cash handed over, see the change, and finish the sale.
- Close the till at the end of the dayCount the drawer, enter the card settlement and print the Z-Read.
- Park an order (run a tab)Save the order to the table and come back to it later.
- Split a bill evenly between peopleDivide the bill into equal shares and take each share by cash or card.
- Refund an orderRefund a paid order from Sales history, with a reason.
- Add a member to an orderScan or search for a member so their discount applies and their visit counts.
- The printer isn't printingWork through these checks, from the simplest up.