The printer isn't printing
Work through these checks, from the simplest up.
Everyone
- Is the printer on, with paper in it? Check the lid is closed properly and no error light is flashing.
- Is it the right tablet? Printer settings are saved for each tablet. A tablet that has never been set up won't print.
- Bluetooth or USB: check the tablet's Bluetooth is on, or the cable is in. Then go to Settings › Print, tap Connect this tablet and choose the printer again.
- Epson on the Wi-Fi: check the tablet is on the same Wi-Fi as the printer, and that the Printer address is still right. Printer addresses can change after a router restart.
- RawBT: check the RawBT app is installed on the tablet and connected to the printer.
- Tap Print a test slip.
- Still nothing? Tap the Refresh icon in the top bar, then try again.
If it still won't print, chat with us from the till. See Chat with Live Hospitality support.