The card settlement won't match
Why the card variance isn't zero at close, and what to check.
Managers, closing staff
At close, the till compares the card sales it recorded with the Card Terminal Settlement you enter from your card terminal. The difference shows as Variance.
Check these first
- Did you key in the right total? Use the settlement total from the terminal's end-of-day print, not one batch or one card type.
- Was a card payment entered as cash, or the other way round? Check in Admin › Payments.
- Was a card payment taken on the terminal but never put through the till? Or put through the till twice?
- Does the terminal include tips or surcharges that weren't added on the till?
- Was a sale refunded or voided on one but not the other?
If the till won't close
If the settlement is a long way from what the till expects, the till won't close and shows a warning. Check the total you typed. If it really is correct, ask the owner, or chat with us. See Chat with Live Hospitality support.