The till won't close
What each "Cannot close till" message means and how to fix it.
Managers, closing staff
"Cannot close till. There are 2 open tables on the floor."
Every table has to be paid or voided first.
- Go back to the floor.
- Look for tables still showing an order, including parked ones.
- Pay each one, or void it if it shouldn't be there. See Void a sale.
- Try Close Till again.
"Cannot close till. 2 jobs must be ticked off in Workforce first: …"
Your venue uses job lists, and some jobs are marked to be done before closing. The message lists which ones.
- Open Workforce from the Staff icon in the top bar.
- Tick off the listed jobs.
- Try Close Till again.
"Count the drawer as whole note and coin quantities."
Each note and coin row asks for how many, not the dollar value. Enter whole numbers, for example 3 × $20, not $60.
"No till is open." or "That till is not open."
The till has already been closed, perhaps on another tablet. Check Admin › Till sessions.
The card total is too far out
If the card settlement you enter is a long way from what the till expects, the till won't close. See The card settlement won't match.