The tablet says it's locked
The three different lock messages and what to do about each.
Everyone
"This terminal is locked."
The tablet needs the venue's app password. This happens on a new tablet, after the venue's lock time, or after a manager revokes the tablet. Ask your owner or manager to enter it. See Unlock a tablet.
"Terminal locked." with a countdown
There were too many wrong PINs in a row. Wait until the countdown finishes, then try again carefully. Forgotten your PIN? See I forgot my PIN.
"Too many attempts. Wait 15 minutes."
There were too many wrong app passwords. Wait 15 minutes, then try again.
"Your till has been locked by our Live Hospitality POS team."
The password won't help with this one. Contact us and we'll sort it out.