Live Hospitality POSHelp Contact us

Troubleshooting and FAQ

I forgot my PIN

A manager can set a new PIN for you in a minute.

Everyone

Live Hospitality can't see or send your PIN. Ask a manager to set a new one.

For managers:

  1. In Admin, go to People › Staff.
  2. Tap the staff member.
  3. Type a new 4–8 digit PIN. If you leave the box blank, the current PIN stays.
  4. Save.
  5. Tell them their new PIN in person.

Still stuck?

Message us from the till with Support chat, or book a call with the Live Hospitality team.