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Troubleshooting and FAQ

You must be clocked in to process sales

Why the till stops you taking a sale, and the fix.

Everyone

The till only takes sales from people who are on shift.

  1. Open Workforce from the Staff icon in the top bar.
  2. Tap Clock in, then Yes.
  3. Sign in again with your PIN and carry on.

See Clock in and out.

Still stuck?

Message us from the till with Support chat, or book a call with the Live Hospitality team.